Data Deletion

This applies to the Spidery Connect website and the Spidery Connect Android app (Google Play) by Spidery Web.

If you are a business using Spidery Connect

• Delete everything: log in, go to Settings → Delete workspace, type your workspace name and confirm. Your workspace, connected channels and access tokens, conversations, contacts, leads, flows, FAQs and settings are deleted immediately. Team logins that belong to no other workspace are deleted too, and any active subscription is cancelled.
• Delete only your own login: email info@spideryweb.com from your login email address. We remove your user account, name, email and phone within 30 days; the workspace and its records stay with its owner.
• Call tracking data: go to Calls → Connected phones and remove the phone to stop syncing. Call records (number, direction, duration, time) are deleted with the workspace, or within 30 days of an email request.
• Remove one channel: go to Channels and delete it. Its access token and its conversations are removed.
• Remove our access from Instagram: in Instagram go to Settings → Website permissions → Apps and websites (or Business integrations), find our app and remove it. Meta notifies us and we immediately stop using your token; when Meta sends a data deletion request we delete the data we hold from that Instagram account and show a confirmation code you can check on this page.

If you messaged or commented to a business that uses Spidery Connect

Your messages are stored on behalf of that business. Please ask the business to delete them, or email us at info@spideryweb.com with your phone number or Instagram username and the business name. We will confirm within 7 days and complete deletion within 30 days.

What is kept

Invoices and payment records required by Indian tax law, and anonymous counts (for example how many messages were sent). Backups are overwritten within 30 days.