Getting started
- Get started in 10 minutesThe quickest way from a new account to automatic replies on WhatsApp and Instagram.
- Your Dashboard explainedWhat each part of the Dashboard shows and what to do with it.
- Quick setup for your business typeFill one form and get a welcome message, answers for prices, address, timings and a lead chatbot.
Connect your accounts
- Connect InstagramConnect your Instagram professional account in about 2 minutes.
- Connect WhatsAppConnect your WhatsApp business number through the official Meta window.
- Add a payment method in Meta for WhatsAppMeta charges WhatsApp template messages to your own card. Here is how to add it.
- Try everything with a test channelSee how Spidery Connect works before connecting your real accounts.
Automation
- Welcome message & instant answersReply to every customer in a second — even at 2 am.
- Comment → DM on InstagramWhen someone comments a word like INFO on your reel, they get a DM instantly.
- ChatbotsA chatbot asks questions with buttons and collects details — no coding.
- Knowledge base (FAQs)Write your common questions once — the bot answers them any time.
- Test a reply on your phoneSee exactly what your customers receive.
Inbox & leads
- Inbox: reply, assign and close chatsAll WhatsApp and Instagram chats in one place.
- WhatsApp 24-hour windowWhy you sometimes can only send an approved message.
- Lead sheet & follow-upsEvery enquiry becomes a row — update it after each call.
- Lead sources: website, Google, Meta & portalsBring leads from every platform into one sheet automatically.
WhatsApp messages
Plans, team & account
- Plans, limits & billingWhat each plan includes and how payment works.
- Add your teamGive each person their own login and choose what they can see.
- Notifications & the Android appGet an alert for every new lead and message — on your phone or computer.
- Invite a business — get a free monthYou both get one month free.
- Password, login & deleting dataReset your password, log in with WhatsApp OTP or delete your data.