Terms of Service

These terms are an agreement between you (the business or person using Spidery Connect, “Customer”) and Spidery Web, 303 Quantum Towers, SV Road, Malad West, Mumbai 400064, Maharashtra, India (“we”). By creating an account or using Spidery Connect you agree to them.

1. The service

Spidery Connect is an online dashboard to manage WhatsApp Business and Instagram professional account conversations, comments, automations, chatbots, broadcasts and leads. Features depend on your package and on what Meta allows for your accounts.

2. Accounts

• You must give accurate details and keep your login secure. You are responsible for everything done through your account, including by team members you add.
• You must be authorised to connect the WhatsApp numbers and Instagram accounts you connect.

3. Meta and WhatsApp rules

• You must follow the WhatsApp Business Policy, WhatsApp Commerce Policy, Instagram Terms of Use and Community Guidelines, and Meta’s messaging rules.
• Only message people who have given you permission (opt-in) and honour opt-out requests (STOP). Use approved templates for messages outside WhatsApp’s 24-hour window.
• Meta charges for WhatsApp conversations directly to your WhatsApp Business account; these charges are separate from our fees.
• Meta may limit or block numbers or accounts for policy breaches or low quality; we are not responsible for Meta’s decisions.

4. Acceptable use

Do not use Spidery Connect for spam, unsolicited bulk messages, fraud, illegal goods or services, harassment, misleading content, or to collect data you are not allowed to collect. We may suspend accounts that do.

5. Your data

You own your content and your customers’ data. You give us permission to process it only to provide the service, as described in our Privacy Policy. For end users’ personal data, you are the data fiduciary / controller and we process it on your instructions. You are responsible for having a lawful basis and giving any notices required to your customers.

6. Plans, trial and payment

• New accounts may get a free trial (7 days, or 30 days when invited with a referral link). When the trial ends without a payment, the account moves to the Free plan: Instagram comment → DM on up to 5 posts and 1,000 DMs a month. WhatsApp, the lead sheet, auto-replies and chatbots need a paid package. Your data is kept.
• Each plan has limits (for example DMs a month, connected accounts, team members and contacts) shown on the pricing page. When a limit is reached, that feature pauses until the next month or until you upgrade.
• Launch offer: clients who start the Starter package at the launch price before the offer end date shown on the pricing page keep that monthly price for as long as their AutoPay stays active without a break. If the AutoPay is cancelled or fails and is not restored, the regular price applies to any new package.
• Referrals: when a business you invite with your link makes its first payment, you earn one free month: your next monthly payment is refunded automatically (or a prepaid package is extended by a month). Free months have no cash value, are capped at 12, and may be withdrawn for fake or self-referrals.
• In India, packages are billed monthly in advance in Indian Rupees, plus GST, through Razorpay auto-pay.
• Outside India, packages are prepaid in the customer’s local currency (for example USD, AED, GBP or EUR) by card through Razorpay, for 1 month or 12 months at a time. GST is not charged on these export services.
• Prices are shown on our pricing page and may change with 30 days’ notice.
• If a payment fails or a prepaid period ends, we may pause the workspace until it is paid. You can cancel any time; access continues until the end of the paid period. Refunds follow our Refund & Cancellation Policy.

7. Availability and changes

We aim for high availability but the service is provided “as is”. It depends on third parties (Meta, hosting and payment providers). We may change or improve features; if we remove a major paid feature we will tell you in advance.

8. Liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or data, or for actions of Meta or other third parties. Our total liability is limited to the fees you paid us in the 3 months before the claim.

9. Ending the agreement

You can stop using Spidery Connect and delete your workspace any time from Settings. We may suspend or end access for breach of these terms, non-payment, or if required by Meta or law. After deletion your data is removed as described in the Privacy Policy.

10. Law and disputes

These terms are governed by the laws of India. Courts in Mumbai, Maharashtra have exclusive jurisdiction.

11. Contact