Refund & Cancellation Policy

Spidery Connect is an online software service by Spidery Web. This policy explains how cancellations and refunds work for packages and for the Spidery wallet.

1. Free trial and Free plan

New accounts can try Spidery Connect free before paying (30 days when invited with a referral link). No card is needed for the trial, so nothing is charged if you don’t choose a package. After the trial the account moves to the Free plan automatically; nothing is deleted.

2. Cancelling a package

• Monthly (India, auto-pay): cancel any time by writing to info@spideryweb.com or from your Razorpay / UPI auto-pay settings. No further payments are taken and your package stays active until the end of the month already paid.
• Prepaid (outside India, 1 or 12 months): the package simply ends at the end of the paid period unless you renew. There is no automatic renewal.
• When a package ends, is cancelled or a payment fails, the account moves to the Free plan. Launch-offer prices are kept only while the AutoPay continues without a break.

3. Refunds

• Package fees are for access to the software for the period paid and are generally not refundable once the period has started, including for partly used months.
• We refund in full if you were charged twice or charged in error, or if we could not activate your package because of a problem on our side.
• Spidery wallet top-ups are used for message fees and are not refundable in cash, except for duplicate or failed payments. If a message cannot be sent, its fee is returned to your wallet automatically.
• WhatsApp conversation charges are billed by Meta directly to your WhatsApp Business account and are not refunded by us.

4. How to ask for a refund

Email info@spideryweb.com within 7 days of the payment with your workspace name and the Razorpay payment ID. Approved refunds are made to the original payment method within 5–7 working days (international card refunds can take up to 10 working days, depending on your bank).

5. Service delivery

Spidery Connect is delivered online — there is no physical shipping. Your package is switched on automatically within minutes of a successful payment, and you get an email confirmation.