Help Centre › Automation

Knowledge base (FAQs)

Write your common questions once — the bot answers them any time.

① Add FAQ ② Import from your website ③ Test how a customer question is answered.
① Add FAQ ② Import from your website ③ Test how a customer question is answered.
  1. Open Knowledge baseClick “More features” in the menu if you don’t see it.
  2. Add FAQWrite the question the way customers ask it, and your answer.
  3. Or import from your websiteWe read your site and suggest questions and answers.
Keep answers short and add a next step — “Reply BOOK to reserve a slot”.

Open Knowledge base ↗

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