Help Centre › Automation
Welcome message & instant answers
Reply to every customer in a second — even at 2 am.
Hi
Hi Rahul! 👋 Welcome to Glow Salon. How can we help?
What are the prices?
Haircut ₹500 · Facial ₹1,200 · Bridal from ₹15,000 💇♀️
| Reply type | When it is sent |
|---|---|
| Welcome message | The very first time someone messages you |
| Instant answers | When the message contains a word you choose — “fees”, “address”, “timings”… |
| After-hours reply | Outside your office hours (Settings), at most once every 6 hours |
| Ad leads | When someone messages you from an ad |
| Fallback reply | When nothing else matched and your team hasn’t replied (once every 12 hours) |
- Open AutomationChoose WhatsApp or Instagram in the menu.
- Add a replyPick the type, write the words to look for (for instant answers) and your message. Use “+ First name” to add the customer’s name.
- Switch it onThen press “Test on my phone” to see it arrive.
The bot stops by itself as soon as someone from your team replies in the chat.
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